WHAT IS THE BEST WAY TO GET MY CHILD’S MEDICAL RECORDS?
You will need to sign a Records Release form that can be found on this website, via the patient portal, stopping in our office or providing us with a fax number for us to send it to you. Please note that patients who are 18 years of age and older need to sign the request themselves; parental signatures would no longer be valid in that situation. Requests are processed in the order in which they are received. SVPAM follows the HIPAA guidelines which indicate that we must send the records, according to your instructions, within 30 days. If we are delayed, we will contact you to request an extension beyond the 30 days. Typically, most requests are processed within a much shorter time frame. Please make sure that the records release form is completed in it’s entirety according to the detailed instructions. If information is missing or not detailed appropriately, the form will be returned to you for corrections and this will cause signficant delay in processing.
HOW DO I GET A PHYSICAL FORM COMPLETED (school, camp, driver’s license or for sports)?
Please call the office to make sure your child is up-to-date with their annual physical exam (done within one (1) year). Please note that we can NOT sign forms for exams that were completed elsewhere (like another medical office or through Urgent Care). If your form is presented to us at the visit in our office or within 30 days of the visit, there is no charge for completion. After 30 days, there is a $10 fee for most forms; our staff will review the form & notify you of the actual cost. Please allow at least 7-10 days to process, but do let us know if you have a deadline. Forms are typically completed in the order in which they are received. Please note that June/July/August sees heavy volume of form completion requests. Get your forms in early; otherwise, the turn-around time will be signfiicantly delayed because of the volume. Providers complete forms, typically, at the end of the day.
WHAT ARE YOUR AFTER-HOURS SERVICES?
One of our pediatricians is on-call 24 hours a day, 7 days a week, 365 days a year. After our normal 8-5pm M-F & 8-12pm Sat business hours, our answering service will connect you with our Children’s Telephone Triage service. They will contact the on-call doctor on your behalf should your child’s condition warrant that intervention. Otherwise, the call will be triaged according to very specific pediatric protocols and you will be given specific instructions on home care and/or recommendations for follow-up care when the office opens or if more urgent, you will be instructed to either utilize the nearest urgent care facility or to take your child to the ER, often through Children’s Hopsital of Pittsburgh. Please note: After-hours calls are intended for urgent medical issues that cannot wait until the next business days. If you do not receive a call back within 90 minutes, please call back.
WHAT SHOULD I KNOW ABOUT SCHEDULING APPOINTMENTS?
Appointments can be made by calling any of our office locations during normal business hours. Additionally, you may use your Patient Portal account for appointment requests as well as live appointment scheduling when available. Please note that when you use the Patient Portal, we will confirm your requested appointment within 24 hours (during normal business days). Please note: We provide same day care for unexpected illnesses, injuries and other urgent situations, but please call to schedule appointments as early as possible if you think your child may need to come in. You may be asked to speak with one of our nurses, who will help determine how soon your child needs to be seen. We also offer walk-in appointments, under specific circumstances, Monday through Friday 8:30-10am and 2:30-4:30pm. Please review additional information about walk-in appointments which can be found under the walk-in hours section of this website.